We're here to support our business owners so they become famous
for giving great customer experiences.
Five years of data – Industry leading platform
Net Promoter Score (NPS)
- Customer survey programme partnered with leading research houses in Australasia.
- 7,000 surveys sent each month to vendors and buyers.
- 60,000 10/10 fans across Australasia.
- Business health check tool with access to individual dashboard.
- Assists in identifying the training needs of your staff
- Ability to add feedback to online peer review sites
- Purpose-built cloud based complaints management system.
- 24/7 complaints team care for both customers and members.
- Brand protection specialist on hand to limit high risk instances.
- Identifies possible reputation issues or problems to be resolved early,
- Procedures on managing service recovery
What’s on the horizon for the Customer Experience team?
- Customer satisfaction based marketing campaigns.
- Using complaint data and NPS information to develop a more insightful customer journeys
- Launch of property management NPS technology.
- Metrics to benchmark and recognise customer experience excellence.
- Real-Time post auction results throughout New Zealand and Australia
- Point in time surveys to enable ‘early detection’ of a potential problem.
across 12 countries
with us for 10+ yrs
1 in 6 Properties sold
across New Zealand
53 New Offices 2018/2019
across Australia & New Zealand
We sold 770,000 Homes Worldwide
78% more than in 1992 when we opened
What our Owners Say About Us
Join the Ray White Team
We are looking for genuinely committed business owners, salespeople (experienced or not),
property managers, and administration staff to join us