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Ray White is committed to giving great customer
experience – it’s our number one priority. We are the
biggest real estate company in Australasia and we also
want to be famous for the way we treat our customers.
Many industries already understand that it’s no longer
enough to compete on product or service. For us in real
estate – we need to embrace this as our opportunity.
Customers dictate the rules. We need to adapt to meet
and exceed their expectations to set ourselves far ahead
of our competitors.

Video software built for smart Real Estate Agents! Enhance your property views, reach more people, and create an immediate impact with Video Punch. Every listing positions us well with more views and longer visit times to our website eco system. As a group, this now encompasses more than 70,000 property videos.

Our advocacy programme, which we refer to in our CRM as the “Pipeline,” is seeing an average of 80% listing conversion by offices using the systems, processes, and regular engagement models provided.

Our Concierge service supports our members by understanding important parts of the customer contract process, enhancing our customer service capacity. They also help to create scale for our members. Structured communication and customer engagement create opportunities, growth, and retention.