As Kelly Tatlow, Chief Executive of Concierge, puts it: “Our two core businesses, buyer experience and client nurturing, are designed to support our offices in providing a truly holistic experience.”
This dual focus reflects the very heart of “We bring the whole team.”
“Concierge bridges the gap between transactional excellence and relationship longevity,” Ms Tatlow said.
“It’s the embodiment of the brand’s belief that success in real estate isn’t just about selling houses; it’s about serving people.”
“Concierge operates as an extension of every Ray White office, providing high-touch communication and tailored customer journeys that would be impossible for a single agent to sustain alone.
“Every interaction is designed to add value. Thanks to the scale of the Ray White network, we’ve been able to negotiate access for our customers to best-in-market providers across insurance, tradespeople, pet-sitting, removalists, staging, and more.”
Concierge is not a pilot program; it is a mature, high-volume service that seamlessly integrates with the Ray White office. The team supports thousands of customers every month, with a proven capability that delivers results daily.
This means customers receive exceptional support, and agents are relieved of cumbersome administrative duties. The service uses integration with Ray White’s CRM to receive customer details early, providing timely assistance from the first open home through to settlement.
This scale and commitment to service strengthens an agent’s value and demonstrates the "whole team" in action, moving beyond rhetoric to a proven service within the Ray White ecosystem.
By supporting customers beyond the sale, Concierge fosters long-term loyalty, keeping clients connected to the office long after settlement.
This proven, scalable service reinforces Ray White's network advantage, making Concierge an indispensable function of the Ray White team.
