The pair went through the lifecycle of an average person and their experience in the property market, highlighting virtually every touch point of the customer journey from the perspective of cost and value.
“Many owners are disillusioned with how we seem to take their money and never communicate with them again,” Mr McMahon said.
“We are in the business of relationships, our goal is to create long standing relationships.
“We’ve surveyed our buyers and sellers and found 60 per cent pick their agent based on the relationship they have with that agent. That could be a huge missed opportunity for many.”