Ray White partners with Tower on launch of new Concierge service

Ray White today announced Concierge, a unique service which helps customers purchase their home and contents insurance, book a tradesperson and buy discounted art, will launch in New Zealand this October.

Concierge is Ray White’s dedicated customer communication business unlike any other in the property industry and is launching in partnership with Kiwi insurer, Tower.

The service will enable a seamless insurance experience for Ray White customers, giving them access to Tower’s leading MyTower platform, where customers can update, claim and manage their insurance quickly online.

Ray White Concierge CEO Kelly Tatlow said the business had been growing and innovating for 16 years in Australia in response to changing customer expectations, marketplace changes, and the group’s passion for innovation.

“No other real estate group has been able to achieve the scale and the depth of services designed and delivered internally that Concierge enables,” she says.

“Given the current market, now is the perfect time to launch Ray White’s insurance and moving solutions to New Zealand buyers as well as to tenants, investors, and sellers moving into another property.

“We want to make sure that our customers have a seamless property experience, from when they purchase a property to when they move in.

“We can take their stress out of moving.

“We want to make sure our customers have easy access to the best insurance to cover their most important asset – their home or investment property.

“We are very excited to partner with Tower Insurance as we both share the same values and customer-centric partnership approach and our collaboration is designed to provide an outstanding customer service experience,” Ms Tatlow said.

Ray White Chief Economist Nerida Conisbee said Kiwi buyers have a lot of choice right now.

“Our data shows us the number of properties on the market is more than 90 per cent higher than this time last year,” she said.

“So, not only is there more choice for buyers but in some areas, housing has also become more affordable. The median sale price for New Zealand has eased 14 per cent since the peak in November 2021 and is now back to where it was a year ago. It is getting easier for people to get into the market,” Ms Conisbee said.